Returns & Exchanges

At New York Pool House, we want you to be completely satisfied with your purchase. If your selection doesn't meet your expectations, we offer a seamless 30-day return window for all unworn items in their original packaging.

1

Initiate Your Request

Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

2

Prepare the Package

Securely pack your items in the original shipping box and ensure all designer tags, hygiene liners, and branded dust bags are included.

3

Ship It Back

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location within 7 days of your request.

4

Receive Your Refund

Once our quality control team inspects the returned garments, your refund will be processed back to your original payment method within 5-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing